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Customer Service

Shipping & Delivery
Worldwide Flat Rate FREE Shipping
Everywhere, Anytime. We believe that no matter where you live, you deserve to enjoy unique Decor accessories. Every costumer of Decor And More is offered the benefit of free shipping everywhere (For Orders Over $150), anytime. Due to our extensive worldwide operation, including multi-service agreement with UPS®, USPS®, Royal Mail®, Canada Post®, EMS®, and others, you can get your order at the low prices you are used to from Decor And More.

Discounted Overnight Shipping
Sometimes you can’t wait the extra days and you need your order the next day. For this reason, discounted overnight delivery is our default shipping option. Yes, it sounds too good to be true, but all orders placed Monday through Friday before 7:30 p.m. EST will ship out that same day for arrival the next business day. (Orders placed after 7:30 p.m. EST Friday and before 7:30 p.m. EST Monday will ship Monday for arrival on Tuesday.) Check the countdown clock on the top of every page for order deadlines and delivery dates. There are some places where we are unable to ship overnight.
 
Privacy & Security

The Decor And More team attributes great importance and takes all the necessary steps to preserve your security and privacy. The website team guarantees that it will not use the information stored on its servers in any way that contradicts the accepted practice of electronic transactions and will not make it available to any third party.
We do not keep the credit card information on our server; all the details are transferred directly to the credit card company.
As additional security measure we verify each credit card transaction in order to prevent misuse of the credit card.

Our security measures include:

Latest Firewall secured server that guarantees protection against hacks and information theft.

We are utilizing the most advanced electronic commerce protocol SSL—Secure Socket Layer—in order to secure sensitive information like credit card number, and personal details of the donor. This protocol transfers the data with 128-bit encryption. The protocol encodes the data in such a way that the one who attempts to steal the data will not be able to de-code and misuse them. Encoding begins at the moment the donor starts to enter the data into the system.

The latest electronic transfer system we are using, Pay Pal or Google Checkout is accepted by all credit card companies in the worldwide.

Returns & Replacements
Our number one priority is to make sure you are satisfied with our superior quality products. We believe that whoever values quality deserves risk-free online shopping. if you are not completely satisfied with your purchase, simply contact us for instructions on how to return your item.

  • We guarantee your 100% satisfaction. If you are not happy with your purchase, we will be happy to accept a return.
  • You can return your purchase for up to 365 days from the purchase date*. Products must be in the condition you received them and in the original box.
  • Shipping charge is non-refundable. A restocking fee of 15% may be applied.
 
Payment, Pricing & Promotions
Thanks for Shopping with Decor And More! To make your purchase as simple and easy as possible, please refer to the detailed store policies listed above. After selecting a product and adding it to the shopping cart, you can click on the shopping cart logo in order to complete the purchase. At any point you can always return to the store to add more items to your cart before checking out.
 
Viewing Orders

Commonly used order statuses include:

  • Pending - We've received your order. If it showing a pending status you may still have the ability to change or cancel the order
  • Processing - Your items have already been prepared for shipment and cannot be changed by our customer service department. We’ll send you an email when your item(s) have shipped.
  • Shipped - We've shipped your order using the shipping method you selected. You can track your shipment from online.
 
Customer Service Phone
  • USA: +(1)305-2606366 Ext: 836
  • Canada : +(1)613-7770096 Ext: 415
  • United Kingdom : +(44)203-3557634 Ext: 592
  • Germany: +(49)892-2061220 Ext: 130
  • Australia : +(61)388-885197 Ext: 443